1. Agreement
By creating an account or ordering a service you agree to these Terms of Service, our Acceptable Use Policy, our Privacy Policy and the Service Level Agreement, which together form the entire agreement between you and RyzenHosting.
2. Accounts
You must provide accurate contact and billing information and keep it up to date. You are responsible for all activity under your account and for keeping your credentials and API keys secure.
Accounts may not be shared or resold unless you are enrolled in our partner program.
3. Services and provisioning
Services are provisioned automatically after payment is confirmed. Stock bare metal servers are delivered within two hours; custom configurations are delivered within the time quoted by sales.
You receive full administrative access to your service and are responsible for its configuration, security updates and the data stored on it.
4. Billing
All prices are in US dollars and exclude VAT or other taxes where applicable. Services are billed in advance for the selected cycle. Hourly services are billed in arrears and capped at the monthly price.
Payments are processed by Stripe, our default payment provider. Card details never touch our servers. PayPal, wire transfer and cryptocurrency payments are available as alternatives.
Unpaid invoices lead to suspension after 3 days and termination after 10 days, at which point data is irrecoverably deleted.
5. Cancellation and refunds
You may cancel at any time from the client area. Web, bot and game hosting are covered by a 30-day money-back guarantee, VPS and VDS by a 7-day guarantee. Bare metal servers, licenses and domain registrations are non-refundable once delivered.
6. Backups
Unless you purchase a backup add-on, you are solely responsible for backing up your data. RAID 1 protects against drive failure but is not a backup.
7. Limitation of liability
Our total liability for any claim is limited to the fees paid for the affected service in the three months preceding the claim. We are not liable for indirect or consequential damages, including lost profits or data.
8. Changes
We may update these terms with 30 days' notice by email. Continued use of the services after the effective date constitutes acceptance.