Everything you can do with your service

Sign in, find your way around the client area and place your first order.

• Signing inDiscord is the only way in. There is no password to create. What we ask Discord for, what happens on your first sign in, and how to fix problems.
• What is in the client areaEvery page in the client area and what it is for: services, balance, invoices, orders, profile, roles, API keys and your activity log.
• Ordering a servicePick a product, plan, billing term and location, review the total, then pay through Stripe. What happens between paying and having a server.

Set up, connect to and run a virtual server.

• Set up a new virtual serverThe four step wizard that installs your virtual server: choose an operating system, name it, pick how you sign in, then let it build.
• Your virtual server at a glanceWhat each page of a virtual server does, where the power buttons are, and which parts of the server you can change yourself.
• Connect over SSHFind your server's address, port and user name in the client area, then sign in from a terminal on Windows, macOS or Linux.
• Connect over Remote DesktopSign in to a Windows virtual server with Remote Desktop, download the ready made profile, and fix the usual reasons a connection is refused.
• Root password and SSH keysGenerate or set the administrator password for a virtual server, reveal the stored one, store up to twelve SSH keys, and change the hostname.
• The console in your browserReach the screen and keyboard of a virtual server from the client area, without SSH or Remote Desktop, even when the network inside it is broken.
• The firewallChoose which ports reach your virtual server, apply a tested preset, write your own rules, and get back in if you lock yourself out.
• Always allowed addressesPut your office, your home connection or a monitoring service on a list that reaches your server before the firewall rules are read.
• Attack protectionStandard protection is on from the moment your server is created. Here is what it filters, and what the advanced switches on the Security tab are for.
• SnapshotsTake a copy of your server's disk before you change something, then roll back to it if the change goes wrong. Eight snapshots per server.
• Reinstall a virtual serverWipe a virtual server and install a fresh operating system. What is destroyed, what is kept, and what to save before you start.
• Change CPU, memory and diskUse the sliders on the Plan tab to give a virtual server fewer or more cores and less or more memory, and to grow its disk.
• Add-onsAttach extra memory, cores, storage, backups, databases or ports to a service you already run, and take them off again when you no longer need them.

Run a game server or an application from the client area.

• Set up a game or app serverGame and app servers are built for you the moment payment clears. What to do if yours asks for a licence key or another setting first.
• Your game server at a glanceWhat each tab of a game or app server does, where the power buttons are, and how to read the overview page.
• Console and commandsWatch your game server's live output, start and stop it, and send commands the same way you would type them on the server itself.
• The file managerBrowse your game server's files, edit configuration in the browser, upload mods and plugins, and download what you need to keep.
• BackupsTake a copy of every file on your game server, download it, and put it back if something goes wrong. What a backup covers and what it does not.
• Startup settingsEdit the options your game reads when it launches, see which ones are fixed for you, and lay the server files down again from scratch.
• SchedulesSet up tasks that run on their own, such as a nightly restart with a warning in chat, or a backup every morning. Ten schedules per server.
• PortsFind the address players connect to, add a spare port for a plugin or a voice server, and choose which port players use.
• DatabasesCreate a MySQL database for a plugin or a mod, find its connection details, reset its password, and understand the one change a day limit.
• Sharing a server with other peopleGive someone their own access to your game server, choose exactly what they can do, and understand which permissions actually hold today.
• Server settings and file accessRename a game server, switch the runtime a mod asks for, read the resource ceilings your plan sets, and where SFTP access stands.
• The activity logSee everything that has happened on your game server and who did it, including commands, file changes, backups and sign ins.

Websites, mail and databases on a managed account.

• Web hosting, in shortWhat a managed web hosting account will give you: websites, PHP, free certificates, mail, databases, DNS, backups and traffic statistics.
• Websites, PHP and certificatesHow a site will work on a web hosting account: a domain, a folder, a PHP version, a free certificate, aliases and redirects.
• Files and FTPHow file access will work on a web hosting account: a file manager in the client area, FTP accounts you create yourself, and SFTP with a key.
• Databases on web hostingHow MySQL databases will work on a web hosting account: create one, get its credentials, change the password and delete it.
• EmailHow mail will work on a web hosting account: add a domain, create mailboxes, set quotas and forwarding, and get your DNS records right.
• DNS recordsHow DNS will work on a web hosting account: create a zone with sensible defaults, add and edit records, and what each record type is for.
• Backups, scheduled tasks and statisticsHow backups, scheduled commands and traffic statistics will work on a web hosting account, and what each one covers.

Renewals, invoices, expiry and what happens to your data.

• Invoices and payingWhere your invoices live, what each status means, how to pay one, how to get a PDF, and what to do about a VAT number.
• RenewalsWhen a renewal invoice is issued, when the reminders go out, how account credit is used, and how to stop a service renewing.
• Account creditTop up your balance so renewal invoices are paid from credit before any card is charged. Limits, what it cannot be used for, and the ledger.
• Expiry, suspension and deletionAn unpaid service is suspended at expiry and deleted 48 hours later. Exactly what happens at each stage, and how to get it back in time.

The questions we are asked most often.

• Common questionsQuick answers on signing in, passwords, firewalls, backups, renewals, cancelling, suspension and what to do when something is not working.