Email

Mail on your own domain, so you can have [email protected] rather than a free address.

Add the domain first#

Before any mailbox, you add the domain for mail. When you do, we give you a DKIM public key to put in your DNS.

That key is how receiving mail servers check that a message really came from you. Without it, a lot of your mail will land in spam folders or be refused outright.

If your DNS is hosted with us, creating the zone fills in the mail records and the DKIM record for you. If your DNS is elsewhere, you add the records yourself at your provider.

Create a mailbox#

For each mailbox you set:

• The address, for example [email protected]
• A password
• A quota in megabytes, which is how much mail it can hold

Your plan sets how many mailboxes you get.

Quotas#

Give each mailbox a quota. The page shows how much each one is using against its limit.

A mailbox that fills up stops accepting mail, so set the quota with some room and check it occasionally. The total across all your mailboxes counts against your plan's disk allowance.

Forwarding#

A mailbox can forward to another address. Use it to send everything from [email protected] to a personal address while you are small, and to hand it over properly later.

Changing a password#

You will be able to set a new password on a mailbox at any time. Anything signed in with the old one, including a phone, will need the new one.

Deleting a mailbox#

Deleting a mailbox deletes the mail in it. Take a backup first if any of it matters, because a backup of your account includes your mailboxes.

Reading your mail#

With the address, the password and the server details, any normal mail program works: Outlook, Apple Mail, Thunderbird, the mail app on your phone.

Getting your mail delivered#

This is the part people underestimate. Three DNS records decide whether your mail arrives.

SPF says which servers may send mail for your domain. Get it wrong, or have two SPF records, and your mail is treated as suspicious.

DKIM signs your mail so the receiver can check it. We give you the key when you add the domain.

DMARC tells receivers what to do when SPF and DKIM do not line up.

If your DNS is with us, these are filled in for you when you create the zone. If it is elsewhere, copy them across exactly.

One practical note: if you also use a separate mail provider for the same domain, you have to combine the records rather than have two of each. Ask us if you are unsure, because this is the single most common reason mail stops working.