Billing
Invoices and paying
Where your invoices live, what each status means, how to pay one, how to get a PDF, and what to do about a VAT number.
Last reviewed 2026-10-04
Every billing document on your account is under Invoices in the client area.
The list
Filter with the pills along the top: All, Due, Overdue, Paid, Closed. Above the list are four readings: how much is outstanding, how much is overdue, how much you have paid to date and how many documents there are.
Each row shows the invoice number, what it covers, when it was issued, when it is due, the amount and the status.
Invoice numbers look like RH-I-2026-00001. Order numbers look like RH-O-2026-00001.
The statuses
| Status | What it means |
|---|---|
| Draft | Being prepared. Nothing is owed yet. |
| Due | Issued and waiting for payment. |
| Overdue | The due date has passed. |
| Paid | Settled. |
| Void | Cancelled. Nothing is owed. |
| Refunded | Paid and then refunded. |
Paying one
Click Pay on the row, or open the invoice and click Pay this invoice. That takes you to Stripe's own payment page, which is where your card details go. They never reach our servers.
Pay with whatever methods Stripe offers you on that page.
Any account credit on your account is applied to a renewal invoice automatically, before any card is charged. See Account credit.
Getting a PDF
Click Download PDF on the row, or PDF on the invoice page. That is Stripe's document and it is the authoritative version for your records.
Stripe also emails a copy to the address on your account when an invoice is paid.
There is no print view in the client area. Use the PDF.
Opening an invoice
The invoice page has two cards.
Document holds the status, when it was issued, when it is due, when it was paid or voided, which order it belongs to, the payment method and the Stripe reference. At the bottom is the subtotal, the tax and the total.
Line items lists what you are being charged for: the description, the period it covers, the quantity, the unit price and the amount. A one-off charge shows One-off instead of a period.
Under an unpaid invoice is the line that matters: the invoice is due on the expiry date of the service it covers, and if it is unpaid at that point the service is suspended and its data is deleted 48 hours later. See Expiry, suspension and deletion.
Orders
Orders in the sidebar is your purchase history: every order you placed, what it was for and what happened to it. An invoice links back to the order it belongs to.
Tax and your details
VAT is added at the rate that applies and shown as its own line.
There is no billing address, company name or VAT number field in the client area. If you need any of those on an invoice, get in touch through the contact page and we will sort it out for you.
Payment methods on file
The Payment methods button on the Balance page opens Stripe's own billing portal. That is where cards are added, removed and set as default. It is Stripe's page, not ours.